Frequently Asked Questions

Find out our location from Hanoi map, our payment and cancelation policies and other questions


Imperial Hotel & Spa is centrally located in the Old Quarter at 44 Hang Hanh Str, Hoan Kiem District, Hanoi, Vietnam (“44 Hàng Hành, Hoàn Kiếm, Hà Nội” in Vietnamese). Hang Hanh street is famous for Hanoi coffee. It takes 2 minutes on foot to Hoan Kiem Lake and Water Puppet Theatre. Many tourist attractions, dining places, entertainment venues within a short walk, such bars, restaurants, souvenir shops, banks, post office, convenient stores, etc. Find our location from Hanoi map

Our hotel is nested on a quiet alley from the big streets. In addition, all rooms have sound proof windows or double glazed doors to prevent the noise from the street. Therefore, you will find it amazingly quiet in our rooms.

Yes, we have luggage storage and it’s free of charge. Feel free to register at our reception desk before leaving.

Yes, we can lend you a room without charge, please reach out our Reception desk to register.

We do have Halal-friendly and vegetarian options in the buffet breakfast. We recommend you to inform us in advance for better preparation.

You can find ATMs from many neighbor streets from our location. Please reach our reception desk for specific directions.

We have a separate smoking area near the hotel entrance. Other public areas are non-smoking. Our rooms and suites on upper floors with window(s) can be arranged with smoking preference. Especially, we have a Suite Balcony room category which is suitable for smoking guests to have more airy space.


It is 35 km from Noi Bai International Airport to Imperial Hotel & Spa.

There are several ways to approach our hotel:

By bus from local brand airlines: Vietnam Airlines, Jetstar and Vietjetair all provides bus transfer service from the airport to the city center. However, the number of buses are limited. You might ask the airline staff for the bus stop and should be quick to not miss the bus.
By public bus: bus no. 07, 17, 90, NB01, NB02, NB03 and high-quality bus no. 86 are the buses routing from Noi Bai airport to Hanoi city center. View from Hanoi map
By taxi: there are variety of taxi brands available that you can catch one at the pick-up line after the terminal exit. However, not all taxi drivers are trustworthy so you should do some research beforehand. Read our article of How to avoid airport scams
By Imperial private airport transfer: to avoid scams, tiredness and trouble from Hanoi public transportation and taxi, using private airport transfer is highly recommended. Find out more about our airport transfer service.


We require deposit with reservation booked directly via our website. As soon as we successfully charge the deposit from your given credit card, your booking is secured and guranteed with promised benefits; and we will immediately send you a confirmation let you know about that.

Cash in VND or USD, credit card: VISA, Mastercard, JCB, American Express, Diners Club are accepted. With credit card or traveler cheque, 2% of bank service is charged.

For bookings via our website or email, cancelation is free of charge if made more than 2 days prior to arrival date. Cancelation made later, full amount of the booking cost will be charged.


Definitely yes. Our hotel provides travel services and tour arrangements from prestigous and trustworthy suppliers and operators in Vietnam at competitive prices. Browse for a good deal from our official travel website:

Highly recommended, especially in the high season in the North of Vietnam from September to April. Accommodation, cruise trips, train tickets are usually fully booked in a short time. Furthermore, we have special offer for early birds. See the offers.

We don’t have our own bicycles or motobikes but we can help you rent one. Please contact us via email: [email protected] or phone: 84 24 3933 5555, book directly from our travel desk during your stay.


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