Terms and Conditions

 Payment is accepted in Vietnamdong, US dollars or Visa/Master/American Express card
2% bank fee is applied for payment made by Visa/Master/American Express card

Check in: from 14:00
Check out: no later than 12:00 noon
Early check-in or late check-out: subject to availability

Late check-out is subject to room availability
Late check-out until 18:00 check-out: 50% room rate surcharge subject to the room availability upon your departure
After 18:00 check-out: 100% room rate surcharge

If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
*Note: We have no curfew, but we will close the hotel entrance within 1am to 5am for security issues. There are bell man and receptionist on duty. Any early departure or late arrival should be informed in advance for best arrangement.

A valid credit card will be required upon booking
For credit card reservations, the same card(s) must be presented upon check–in
Hotel Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Child under 5-year old sharing bed(s) with adults is offered free of charge.
Child from 6-year old to 10-year old: surcharge breakfast $8/person/day if sharing the bed with adults, maximum 01 child per room. The second child is obligated the extra bed ($15/night), breakfast included.
Child from 11-year old or extra adult: surcharge $20/person/room/night, breakfast included.

If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours including reservations made within that time, 1st night’s room rate and tax will be charged.
In case of no-show, 100% room rate and tax will be charged.
Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable

* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please notify us at contact@hanoiimperialhotel.com when you receive your money back.

We take our guest satisfaction very seriously. Any complaints or comments regarding a stay at our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in written form to Managing Director at gm@hanoiimperialhotel.com

Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:

There is no breach of a legal duty owed to you by us or by our employees or agents;
Such loss or damage is not a reasonably foreseeable result of any such breach;
Any increase in loss or damage resulting from breach by you of any term of our contract;
If any loss is in excess of three times the fee payable in respect of your stay.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
These terms and conditions shall be governed by Vietnam law and the Vietanm courts shall have jurisdiction over any matter arising out of or in connection with them.